Privacy Policy

This Privacy Policy ("Policy") describes how Hostaxo LLC ("Hostaxo", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website hostaxo.com and use our services. We are committed to protecting your privacy and ensuring the security of your personal data.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

1.1 Information You Provide

• Account Information: Name, email address, phone number, billing address, and payment information when you create an account or make a purchase
• Service Information: Domain names, website content, email content, and other data you upload or store through our services
• Communication Data: Information you provide when contacting our support team, including chat transcripts, email correspondence, and support tickets
• Survey and Feedback: Responses to surveys, feedback forms, or promotional activities

1.2 Automatically Collected Information

• Usage Data: Information about how you access and use our website and services, including IP address, browser type, device information, pages visited, time spent on pages, and referring URLs
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences
• Log Files: Server logs that record information about your use of our services, including access times, IP addresses, and requested resources
• Performance Data: Information about the performance of your hosted websites and services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our hosting and related services
• Account Management: To create and manage your account, process payments, and send service-related communications
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send you important updates about your account, services, security alerts, and administrative messages
• Marketing: To send you promotional communications about our services, special offers, and new features (you can opt out at any time)
• Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address security issues, fraud, and abuse
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors (e.g., Stripe, PayPal) for processing payments
• Email service providers for sending transactional and marketing emails
• Analytics providers to help us understand how our services are used
• Cloud infrastructure providers for hosting and data storage
• Customer support tools and platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Firewall and intrusion detection systems
• Regular security training for our staff

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. Cookies are small text files placed on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@hostaxo.com. We will respond to your request within 30 days, subject to applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your account, we will retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

After the retention period, we will securely delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us at privacy@hostaxo.com.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us at privacy@hostaxo.com or through our support portal.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise your GDPR rights, please contact us at privacy@hostaxo.com. We will respond to your request within one month.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by:

• Posting the updated Privacy Policy on hostaxo.com
• Updating the "Last updated" date at the top of this Policy
• Sending an email notification to your registered email address (for material changes)

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@hostaxo.com
• Support Email: support@hostaxo.com
• Website: hostaxo.com/support
• Company: Hostaxo LLC
• Data Protection Officer: dpo@hostaxo.com